TURN AROUND TIMES:
Allow up to four weeks for your order to be completed and shipped. The normal turn around time is 2-4 weeks, but normally we have been able to get orders completed within a week & a half/two weeks. The sweatshirts and tees are ordered as orders come in. They will be made in the order they are received. If you need your order by a certain date, please contact us before you place your order & we will see what we can do for you.
Route is an additional service that we offer for your orders. It provides you with insurance coverage on your order. It is hassle free and you do not have to deal with UPS or USPS if your order arrives damaged from being in transit OR if your package somehow gets lost. You go directly through Route and they will issue you another order OR they will refund you. If you decide to OPT out of route and something happens to your package, we are not able to assist you.
Once an item is dropped off at the post office, it is out of our hands.
Shipping can take anywhere between 2 - 5 business days. If it ends up taking longer, that is out of my control. Shipping is through USPS.
If you believe that your item is lost or stolen, please contact your local post office and file a claim. Magnolia Clothing Company is not responsible for any lost/stolen packages.
If your package says "delivered", but you have not received it, give it a few days. Normally it gets marked as delivered too early somehow & it ends up showing up. If it never shows up, contact your local post office. Magnolia Clothing Company is not responsible for this.
If you purchase Route, you will go through Route if anything happens to your order.
Magnolia Clothing company only offers refunds if for some reason the wording/graphic were placed on the item wrong.
NO CANCELATIONS ARE ALLOWED UNLESS THE APPAREL HAS NOT BEEN ORDERED YET! You are given all of the information you need when placing your order. That includes a size chart, color chart & you know the turn around time as well.
Due to being a small business, we do not accept any returns or exchanges. You are provided with a color chart & a size chart on every listing.
Every listing has an item description that tells you how sizing works for the tshirt and sweatshirt. The brand tshirts we use are Comfort Colors. They are a unisex tshirt and are very true to size. Buy your normal size UNLESS you want a more oversized fit, then size up accordingly. The brand sweatshirts we use are Independent Trading Company. They are a unisex sweatshirt and are very true to size as well. Buy your normal size UNLESS you want a more oversized fit, then size up accordingly.
HAVE AN ISSUE WITH YOUR ORDER? AN ITEM IS MISSING?
Must email us within 5 days of receiving your item. If you wait longer, we are not able to do anything for you.